1. Scope and priority of these terms
These Tarzan Kitchen terms and conditions apply to the use of tarzankitchen.com and to general website communications. They explain how product information, Requests for Quotation and other B2B enquiries are handled before an order is confirmed.
A website enquiry does not create a sales contract. An accepted quotation, proforma invoice, sales contract, purchase order acknowledgement or other written commercial agreement may contain additional or different terms. For the relevant transaction, the accepted commercial document takes priority over this website page.
2. Business use
The website is intended mainly for importers, distributors, wholesalers, restaurant groups, foodservice operators, project contractors and other professional buyers.
When you submit an enquiry on behalf of a company, you should have authority to provide the information and discuss the proposed purchase. Contact details, technical requirements and order information supplied to Tarzan Kitchen should be accurate and current.
3. Website and product information
The site presents the Tarzan Kitchen commercial kitchen equipment range and general information about sourcing, customisation and support.
Product photographs, dimensions, capacity, material, rated power and other specifications may vary by model, production update or selected configuration. Images may include optional accessories or a configuration that is not included in every quotation.
Before ordering, the buyer should confirm the model, quantity, dimensions, voltage, frequency, phase, plug, gas type, gas pressure, capacity, material, accessories, packaging and destination requirements that apply to the order.
4. Requests for Quotation and quotations
A Request for Quotation is an invitation to discuss a possible supply arrangement. It is not an order and does not require Tarzan Kitchen to reserve stock, production capacity or a shipping schedule.
A quotation is based on the information available when it is issued. Price, lead time, freight and product availability may need to be revised if the quantity, configuration, destination, packaging, exchange conditions or other requirements change.
These B2B quotation terms should be read together with the validity period and notes shown on the quotation itself.
5. Order acceptance
An order becomes effective only after the required commercial and technical details have been confirmed in writing and any required payment or other acceptance condition has been completed.
Order documents may record the product model, quantity, unit price, configuration, packaging, payment terms, production schedule, inspection method, Incoterm, destination, warranty and supporting documents.
If a technical or compliance issue is identified before production, the parties may need to revise the specification, price or schedule before the order proceeds.
6. Pricing and payment
Currency, payment method, deposit requirement, balance payment and bank charges are confirmed in the relevant quotation or order document. Website prices, where displayed, are not a substitute for a written export quotation.
Freight, insurance, duties, taxes, inspection fees, certification costs and local charges are included only when the applicable document states that they are included.
Buyers should verify beneficiary and bank details through an established Tarzan Kitchen contact before sending funds. A request to change payment details should be independently checked through a previously verified channel.
7. MOQ, samples and lead time
Minimum order quantity, sample availability and production lead time vary by product, configuration, material, packaging and current production schedule.
A lead-time estimate normally starts after the required technical details and payment conditions have been completed. Custom work, material availability, inspection, public holidays, port conditions and events outside reasonable control may affect the schedule.
8. OEM, ODM and custom work
Logo, nameplate, voltage, plug, colour, packaging, manual, carton marks and structural changes may require separate confirmation. Not every option is available for every model or order quantity.
The buyer is responsible for reviewing drawings, artwork, labels, specifications and samples submitted for approval. Production based on approved information may not be changed without an agreed adjustment to cost and schedule.
The buyer should have the right to use any trademark, artwork, text or design supplied for custom production.
9. Destination-market requirements
Electrical, gas, food-contact, labelling, safety and import requirements differ by country and product. A certificate or test report is relevant only when it applies to the stated model, configuration and destination requirement.
The buyer should identify required standards before ordering. Tarzan Kitchen will confirm which documents or configurations are available for the selected product. No website statement should be treated as confirmation that every model meets every market requirement.
10. Shipping and delivery
Shipping method, Incoterm, delivery point, freight responsibility and insurance are set out in the quotation or order document. Shipping may be handled by independent freight forwarders, carriers, warehouses and customs agents.
Production and transit dates are estimates unless a written agreement states otherwise. Port congestion, customs checks, carrier changes, weather, labour disruption and other external events can affect delivery.
Responsibility for freight, insurance, import clearance, duties, taxes, permits and local delivery depends on the agreed Incoterm and written commercial terms.
11. Inspection, delivery checks and claims
Any agreed pre-shipment inspection should follow the scope stated in the order documents. A general visual or functional check does not replace installation checks required at the destination.
On receipt, the buyer should inspect the packaging, quantity, model and visible condition before discarding cartons, crates, pallets, labels or shipping documents.
A shortage, shipping damage or product claim should include the order reference, model, serial number where available, clear photographs or video and a description of the issue. Applicable notice periods and remedies are determined by the shipping documents and accepted order terms.
12. Warranty, support and returns
Warranty duration, coverage, exclusions, parts support and claim procedures vary by product and order. The applicable conditions are confirmed in the quotation, proforma invoice, sales contract, manual or product-specific warranty document.
Heavy commercial equipment is supplied under B2B order terms and is not automatically subject to a residential retail return process. A return, replacement, credit or repair arrangement requires written review and approval.
For general claim requirements, review the commercial kitchen equipment warranty policy.
13. Intellectual property
Unless otherwise indicated, website text, photographs, diagrams, catalogues, videos, logos and design elements owned by or licensed to Tarzan Kitchen may not be copied, republished or used for misleading commercial purposes without written permission.
Normal links to public pages and legitimate references to a purchased product are not prohibited by this clause.
14. Acceptable website use
You must not use the website to introduce malicious code, bypass security, interfere with site operation, impersonate Tarzan Kitchen, submit fraudulent enquiries or collect restricted information without authority.
Automated access that places an unreasonable load on the site or attempts to extract non-public information may be blocked. This does not prevent ordinary search-engine indexing or lawful use of public pages.
15. Third-party services and links
The website may use or link to independent payment, messaging, analytics, shipping or social-media services. Tarzan Kitchen does not control the availability, security or content of an independent service.
Use of a third-party service may be subject to that provider’s own terms and privacy notice.
16. Website disclaimer
The website provides general product and business information. It should not be used as the sole basis for installation, electrical work, gas connection, regulatory approval or a purchasing decision.
Final decisions should be based on the model-specific technical documents and commercial kitchen equipment order terms confirmed for the transaction.
17. Limitation of liability
To the extent permitted by applicable law, Tarzan Kitchen is not responsible for loss caused solely by reliance on incomplete website information, unauthorised product modification, incorrect installation, unsuitable utilities or use outside the confirmed application.
Liability connected with an accepted order is determined by the applicable commercial documents, warranty terms and governing law. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
18. Force majeure
A party may be delayed or prevented from performing an obligation because of an event outside its reasonable control, including natural disaster, war, government restriction, epidemic, major utility failure, material shortage, port closure or serious transport disruption.
The affected party should provide reasonable notice and take practical steps to reduce the effect of the event. Payment obligations already due are not automatically cancelled by this clause.
19. Governing law and dispute terms
The governing law, jurisdiction and dispute-resolution procedure for an order should be stated in the applicable quotation, proforma invoice, sales contract or other written agreement.
If a dispute arises, the parties should first review the accepted documents and attempt to resolve the issue through direct business communication before using the formal procedure stated in those documents.
20. Changes to these terms
These website terms for commercial kitchen equipment enquiries may be updated when the website, business process or applicable requirements change. The current version will be posted on this page with a revised update date.
A website update does not automatically amend an existing accepted order or signed contract.
21. Contact us
For a question about product specifications, quotation wording or an existing order, use the Tarzan Kitchen Contact Us page and include the relevant model, company and reference number.