Frequently Asked Questions

We manufacture a full range of commercial kitchen equipment for restaurants, hotels, canteens, and central kitchens — including commercial ranges, industrial ovens, commercial refrigeration, stainless steel worktables, and food preparation machinery. Browse our product categories or send us your requirements for a tailored recommendation.

Certification and compliance documents vary by product model and destination market. Ask us to confirm the available documents for the requested model before ordering.

Our equipment is built primarily from high-grade food stainless steel (such as SUS 304 and SUS 201) for durability, corrosion resistance, and hygiene. We're happy to advise on the right specification for your climate and usage.

Yes. Samples are available for most products so you can evaluate quality before committing to a full order. Sample terms and costs depend on the item — contact us and we'll walk you through the options.

Pricing depends on specifications, quantity, customization, and destination, so we provide tailored quotations rather than fixed online prices. Send us an inquiry with your requirements and we'll respond with a detailed quote.

Depending on the product category, we support flexible MOQs to accommodate both initial trial orders and full container loads. Tell us what you need and we'll confirm the MOQ for those specific items.

Yes. You can mix multiple product types in a single order or container to make the most of your shipping. Our team will help you plan an efficient, cost-effective combination.

Fill out the inquiry form on our website, or email us at sales@tarzankitchen.com with your product list, quantities, and destination. We typically reply within 24 business hours.

Yes. As a manufacturer, we support OEM and ODM projects — from custom dimensions and configurations to full product development. Share your drawings or specifications and we'll advise on feasibility.

Yes. We manufacture equipment to match your local voltage, frequency, plug type, and applicable standards. Let us know your market and we'll configure the equipment accordingly.

Yes. We offer custom branding, including your logo on the equipment and packaging, subject to order requirements. Contact us to discuss your branding needs.

We export commercial kitchen equipment worldwide, with experience serving customers across Europe, the Middle East, Southeast Asia, Africa, and the Americas. Wherever you're based, we can arrange delivery.

We work with standard international trade terms including FOB, CIF, and others depending on your needs. We'll recommend the most suitable option and handle the export documentation.

Production lead time depends on the product model, quantity, customization requirements and component availability. The applicable schedule is confirmed with the quotation.

Payment method, deposit requirement and balance terms are confirmed in the quotation or proforma invoice for the specific order. Buyers should verify any payment-detail change through a previously confirmed contact channel.

Absolutely. We're an established manufacturer with verifiable business credentials, certified products, and a track record of export orders. We're glad to provide company documentation, certificates, and references so you can order with confidence.

Warranty duration and coverage vary by product and accepted order terms. The applicable conditions are confirmed in the quotation, proforma invoice, sales contract, manual or product-specific warranty document.

If anything arrives damaged or incomplete, contact us right away with photos and your order details, and we'll arrange a prompt resolution — including replacement parts where needed.

Yes. We supply spare parts and provide technical guidance for installation, operation, and maintenance to keep your kitchen running smoothly.